Shut Your Big Mouth, Stupid!

Sorry about the lack of posts but it's harder now that I have a significant other and new job and I'm not tied to the phones. My girlfriends and I got together and of course we started sharing stories about our jobs. My friends who are still call center employees give me all this material. I've told them they should start their own because they're so much better at telling the stories than I.

Guy calls in on his corporate card because charges are being denied and he's pissed. After him screaming and demanding the card be opened, the rep escalates the call to her supervisor.

The supervisor's listening to Jim Dumbass rant on about how this has happened to him before by our company-cancelling the account without telling him. Well, the supe's looking at info that the guy's corp has cancelled the account but didn't tell him so when Dumbass finally winds down and gulps air down his fish mouth the supe says, "You know Mr. Dumbass, why don't we call your company to see if we can get to the bottom of this because if we've done this to you we sure want to get the card up and running as quickly as possible."

Dumbass isn't too sure of this and starts to argue that his company shouldn't get involved because it's our mistake not his company but the supe puts him on hold and calls the company. When the company account admin gets on the supe brings Dumbass on the line and starts explaining that Dumbass says the card shouldn't be cancelled.

The acct admin says, "Jim, the card is cancelled. When you retired we advised you that the card would be stopped."

Dumbass starts fumbling around like a worm and agrees, saying he "forgot" that was going to happen.

So, supe disconnects the call but Dumbass calls her back and starts in her for connecting him to his former company. Supe calmly tells Dumbass he's no longer an account holder, she doesn't have to take his abuse and hangs up on him!!

Way to go, Supe! So, for all you greedy, conniving, lying unhappy losers who try to bully and badger call center employees to get your way, don't count on it. Someone's got your number and it may just show up online.